Organization Profile - Office of the Veterans' Ombudsperson

Office of the Veterans' Ombudsperson

The information presented on the following pages is for reference purposes only and should not be considered or relied on as an authoritative or exhaustive source of all Governor in Council appointments or positions.

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Minister Responsible

Minister of Veterans Affairs and Associate Minister of National Defence


The mandate of the Veterans’ Ombudsman is to: review and address complaints by clients arising from the application of provisions of the Veterans Bill of Rights; identify and review emerging and systemic issues related to programs and services administed by the department that impact negatively on its clients, including individual decisions related to the programs and services for which there is no right of appeal to the Veterans Review and Appeal Board; review and address complaints by clients related to programs and sevices; review systemic issues related to the Board; and facilitate access by clients to programs and services.

Head Office

Ottawa, Ontario

Appointment Provisions

Public Service Employment Act

The Ombudsman shall be appointed by the Governor in Council for a term not exceeding five years, which term may be renewed, and may only be removed for cause by the Governor in Council.


Veterans' Ombudsperson (GCQ-5)
Jardine, Nishika
Alliston, Ontario
Full-Time Appointment
Removable for cause