Organization Profile - Office of the Taxpayers' Ombudsperson

Office of the Taxpayers' Ombudsperson

The information presented on the following pages is for reference purposes only and should not be considered or relied on as an authoritative or exhaustive source of all Governor in Council appointments or positions.

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Minister Responsible

Minister of National Revenue


The Taxpayers' Ombudsman is an independent and impartial officer who will operate at arm's length from the Canadian Revenue Agency (CRA) and report to the Minister of National Revenue. The Taxpayers' Ombudsman will be charged with reviewing service-related complaints about the CRA and upholding the Taxpayer Bill of Rights with regard to service matters. The Ombudsman will be the final level of review in the CRA complaint resolution process, including the CRA – Service Complaints program.

Head Office

Ottawa, Ontario

Appointment Provisions

Public Service Employment Act

The Ombudsman shall be appointed by the Governor in Council for a term of five years, which term may not be renewed, and may only be removed for cause by the Governor in Council.


Taxpayers' Ombudsman (GCQ-4)
Boileau, François
Toronto, Ontario
Full-Time Appointment
Removable for cause